I was asked when I first opened my account. I was asked to enter the most recent password I remembered. I had supplied, not one, not two, but three factors of identification, but this was not enough for Google for some reason. I answered it.Īt that point, you would think I had done more than enough to prove that I was who I said I was. I was asked to answer a security question. I responded and was asked to send a confirmation code to my email. I was asked to send a confirmation to my phone they had on file. I clicked ‘Forgot Password’ as I always had. I use different passwords all the time and I forgot which one I had used most recently for Google. Then imagine that one day, you get locked out after forgetting your password.Ībout a month ago, I went to sign into Google.
You rely on their mail and calendar, Google Drive for storage and Google Photos for your photo archive. Imagine you have spent much of your digital life for the last 12 years on Google. When you lose your password, it’s not that simple - as I found out. If you think back to earlier times where, say you lost your bank book, your local banker probably knew who you were and could help you navigate the process of getting it replaced. How much of your digital life would you lose if you lost a single password? Without it, you are locked out and the cold reality of using free cloud services like Google is that you don’t have a human arbiter to help you.
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